Our Service Targets and Performance Outcomes
Enquiries
We will reply to general enquiries within 3 working days.
Feedback Management System
BEACON welcomes your feedback (be it compliment, complaint or suggestion) that will help us to support you in your learning journey. If you have something to raise whether it be on teaching and learning, student services and welfare, or the school environment, we are all ears.
You may want to know that we have
- INTERNAL Informal feedback channels
- INTERNAL Formal feedback channels
- EXTERNAL Formal feedback to academic partners
- EXTERNAL Formal feedback to SSG (https://www.ssg.gov.sg/resources/pei/dispute-resolution)
We would like to assure you that when handling your feedback, we
- acknowledge your feedback within 3 working days
- resolve within 21 working days, where possible
- provide ongoing updates, where applicable, during the investigation process.
You can read more about our feedback channels and processes using this link: https://beacon.edu.sg/edutrust/feedback-management-system/
Course Fee Refunds
We will process your refund in 7 working days upon receipt of your request for eligible refunds
Student’s Pass Applications
We will process your student’s pass application within 3 working days upon receipt of complete information and documents.
To help us serve you better, please ensure that the following documents are complete:
- Passport
- Passport-size Color Photo with white background
- Birth Certificate (translated and notarised)
- Graduation Certificates (translated and notarised)
- Academic Results Slips (translated and notarised)
- Bank Information
- Family Biodata
- Beacon Application Form
Student Outcomes and Satisfaction Rates
Beacon strives to be in continual pursuit of the following targets to ensure that the courses offered and services rendered maintain their quality and relevance.
We are proud to share with you our actual (A) performance against target (T) for 2025/2026 Mid-Year:
Student satisfaction rate on agent and marketing staff service – 100% (A) vs 95% (T)
Student satisfaction rate on Student Admin Services – 98.80% (A) vs 95% (T)
Student satisfaction rate on Teaching (out of 4) – 3.79 (A) vs 3.5 (T)
Graduation rate – 83.85% (A) vs 91% (T)
For more details on the above student satisfaction rates and graduation rate, please contact us at qa@beacon.edu.sg.
Kindly refer to Private Education Institution (PEI) Graduate Employability Survey (GES). https://www.ssg.gov.sg/resources/pei/private-education-institution-graduate-employment-survey
